WJEVO Privacy Policy for Philippine Players

1. Introduction

WJEVO is an online gaming entertainment platform serving adult players in the Philippines. We are committed to protecting the privacy and personal data of every player who registers and uses our platform. This Privacy Policy explains what data we collect, why we collect it, how it is stored and protected, and what rights you have over your own information.

This policy is written to comply with applicable Philippine data privacy law, including the Data Privacy Act of 2012 (Republic Act 10173) and its implementing rules. If you have questions about any part of this policy, you can reach WJEVO support through the platform's help section or at the email address listed in the footer of this page.

2. Data We Collect

WJEVO collects personal information through two main channels: information you provide directly, and data generated automatically when you use the platform.

Information you provide directly:

• Full legal name, date of birth, and gender (at registration)
• Mobile number and email address
• Philippine government-issued ID and supporting documents (during KYC verification)
• Proof of address, where requested as part of enhanced verification
• Payment account details associated with your GCash, Maya, or Philippine bank transfer transactions

Data generated by your use of the platform:

• Login timestamps, session duration, and device type
• IP address and approximate location (country/region level)
• Game activity records, including wager amounts, game titles, and results
• Deposit and withdrawal transaction history
• Communications you send to WJEVO support

3. How We Use Your Data

WJEVO uses your personal data for specific, legitimate purposes directly related to operating the platform and serving you as a player. We do not use your data for unrelated purposes without your knowledge.

Purpose	Data Used
Account creation and management	Name, contact details, login credentials
Identity and age verification (KYC)	Government ID, date of birth, proof of address
Processing PHP deposits and withdrawals	Payment account details, transaction records
Platform security and fraud prevention	IP address, device data, login activity
Responsible gaming monitoring	Transaction history, session activity
Customer support	Account details, support communication history
Platform performance and analytics	Aggregated, anonymised usage data

We may also use your contact details to send you service notifications — such as security alerts, OTP codes, or account status updates. These communications are necessary for the operation of your account and cannot be opted out of while your account is active.

4. Data Sharing and Third Parties

WJEVO does not sell, rent, or trade your personal data to any third party. Data is shared with external parties only in the following limited circumstances:

• Payment processors: GCash, Maya, and Philippine banking partners receive only the transaction data necessary to process your deposit or withdrawal in PHP.
• Identity verification services: KYC document data is shared with accredited verification providers solely for the purpose of confirming your identity and age.
• Legal and regulatory requirements: We may disclose personal data to Philippine government authorities or law enforcement agencies when required to do so by applicable law or court order.
• Platform infrastructure providers: Hosting and security service providers may process data on our behalf under strict data processing agreements that prohibit independent use of your data.

Any third party that processes data on behalf of WJEVO is contractually required to handle that data only for the specified purpose and to maintain appropriate security standards.

5. Data Security

WJEVO applies multiple layers of technical and organisational security measures to protect your personal data from unauthorised access, loss, or disclosure.

• SSL encryption: All data transmitted between your device and the WJEVO platform is encrypted using industry-standard SSL/TLS protocols.
• OTP verification: Sensitive account actions — including deposits, withdrawals, and password changes — require a one-time password sent to your registered mobile number or email address.
• Access controls: Internal access to personal data is restricted to authorised WJEVO personnel on a need-to-know basis. All internal access is logged and audited.
• Secure storage: Personal data and financial records are stored on secured servers with access monitoring and regular security reviews.

While WJEVO takes reasonable steps to protect your data, no online system is entirely without risk. You are responsible for keeping your own login credentials and OTP codes confidential. If you suspect your account has been accessed without your authorisation, contact WJEVO support immediately through the platform.

6. Cookies and Tracking

WJEVO uses cookies and similar technologies to operate the platform and improve the player experience. Cookies are small text files stored on your device by your browser.

The types of cookies used by WJEVO include:

• Session cookies: These keep you logged in while you are actively using the platform. They are deleted when you close your browser or log out.
• Security cookies: Used to detect and prevent fraudulent activity, including session hijacking and unauthorised login attempts.
• Performance cookies: Anonymised data about how the platform is used helps us identify and fix technical issues and improve page load times.

WJEVO does not place third-party advertising or behavioural tracking cookies on your device. You can control cookie settings through your browser's privacy settings. Disabling session cookies may affect your ability to stay logged in to your WJEVO account.

7. Data Retention

WJEVO retains your personal data for as long as your account is active and for a period thereafter as required by applicable Philippine law, including anti-money laundering record-keeping obligations. Specifically:

• Account and KYC records are retained for a minimum of five years from the date of account closure.
• Transaction records, including PHP deposit and withdrawal history, are retained for the same minimum period.
• Support communications are retained for up to three years from the date of the interaction.

When retention periods expire, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.

8. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by WJEVO:

• Right to be informed: You have the right to know what personal data WJEVO collects and how it is used — which is what this policy is for.
• Right of access: You can request a copy of the personal data WJEVO holds about you by contacting support through the platform.
• Right to correction: If any of your personal data is inaccurate or outdated, you can request that it be corrected. Some corrections may require supporting documentation.
• Right to erasure: You may request deletion of your personal data in certain circumstances. Note that data subject to legal or regulatory retention requirements cannot be deleted before the applicable retention period has expired.
• Right to object: You may object to processing of your personal data for purposes beyond those strictly necessary for operating your account.
• Right to data portability: You may request that certain data be provided to you in a structured, commonly used format.

To exercise any of these rights, contact WJEVO through the platform's support section. We will respond to verified requests within a reasonable timeframe in accordance with applicable law.

9. Minors and Age Verification

WJEVO is strictly for adults aged 21 and above. We do not knowingly collect personal data from anyone under 21 years of age. Age verification is a mandatory step in the KYC process, and any account found to belong to a minor will be closed immediately and any associated balance will be handled in accordance with our Terms & Conditions.

If you are aware that a minor has registered on WJEVO, please contact support through the platform immediately so the account can be investigated and closed.

10. Changes to This Policy

WJEVO may update this Privacy Policy from time to time to reflect changes in our data practices or applicable law. When material changes are made, registered players will be notified through the platform or their registered contact details. The updated policy will always be available on this page with the date of the most recent revision.

Continued use of the WJEVO platform after a revised policy has been posted constitutes your acceptance of the updated terms. We encourage you to review this page periodically.

11. Contact and Data Inquiries

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please reach WJEVO through the support section of the platform. You can also find our general support email address in the footer of every page on this site.

For related policy documents, see our Terms & Conditions and Responsible Gaming page.